Question 1

Why use a pet sitter?

Accepted Answer

Many veterinarians and pet experts believe keeping pets in their familiar surroundings helps alleviate the stress that comes when their owners leave the house. By staying in their homes, pets can maintain their diet and exercise routines, while enjoying the personal attention provided by a pet-sitter. This also eliminates the trauma of being transported or housed elsewhere, and minimizes exposure to illness from other animals.

Question 2

What is your service area?

Accepted Answer

We provide pet care and dog walking services to addresses within a 10 mile drive from the entrance to the Bastrop State Park at: Park Road 1A, 
Bastrop, Tx, 78602

Question 3

What types of animals do you service?

Accepted Answer

We care for all kinds of pets, large and small! While most of our clients are dogs and cats, we also provide care for horses, rabbits, birds, frogs, guinea pigs, lizards and other small pets. If you’re curious whether we can care for your unique pet, please contact us!(www.pineypawspetservices.com/contact)

Question 4

Can you stay in my home? Do you offer overnights?

Accepted Answer

We do not offer overnight pet-sitting services in your home. We may be available for extended visits at an hourly rate during business hours. Please contact us (https://www.pineypawspetservices.com/contact)for more information and to check availability.

Question 5

Do you board animals in your home or a facility?

Accepted Answer

At this time, we do not offer boarding in our home or a facility, as Piney Paws Pet Services is built on keeping pets happy in the comfort and familiarity of their own homes.

Question 6

What time do the sitters make their rounds and how long do they stay?

Accepted Answer

Our sitters can visit your home up to four times a day. Morning visits are between 7am-11am; mid-day visits are between 11am-3pm; afternoon visits are between 3pm-5pm and evening visits are between 5pm-9pm. Cats are always visited a minimum of every 24 hours and dogs are visited a minimum of every 12 hours. Each visit is time stamped with GPS coordinates starting from the moment we arrive to the moment we lock the door and write up our report.

Question 7

Can you administer medication to my pet?

Accepted Answer

It depends on the type of medication/injection and the willingness of the pet. While our team members are happy to help, some pets do not come near strangers and cannot be coaxed or caught to administer medications or injections. If it is as simple as tossing a pill in wet food and watching a dog gulp it down, it shouldn’t be a problem.

Question 8

How many animals can you care for? If I have more than one animal, does it cost more?

Accepted Answer

We do not charge for individual pets. Our visits are based on the time we spend at your home (30, 45 or 60 minutes).

Question 9

Will the same person always service my home, or are your employees on rotation?

Accepted Answer

Your location, dates of service, other scheduled clients and the level of care required for your pets are all taken into consideration when choosing which sitter is best for you. Most of the time, two or three sitters will be assigned based on the length of your trip. If a sitter did not attend the initial meet-and-greet, we will schedule a staff training visit so they can get to know your home and pets.

Question 10

Can I mix-and-match visit lengths as my needs change?

Accepted Answer

We offer 30-minute, 45-minute and 60-minute visits, and you can mix-and-match as you see fit.

Question 11

Do you take last-minute requests?

Accepted Answer

Last minute requests are any requests with less than 5 days notice.

We take pride in offering our staff a predictable schedule for a healthier work-life balance. With a dedicated team of employees—many of whom are balancing families, pets, school, and appointments—this helps ensure we offer just that.

However, we are happy to take last minute requests as our schedule allows for established clients with fully updated profiles and documentation on file for all pets requiring services. We cannot guarantee that staff will be available last minute and we only schedule last minute requests during office hours (M-Th 10am-3pm). An additional fee of $5 per visit will apply for any last minute request that is approved.

For new clients, it varies on how quickly we can get you in and depends on your ability to fill out the required information ahead of time as well as our availability for an in person meet and greet. It can take up to two weeks for this process so please give yourself some time to get registered so you won't need to wait to schedule services.

Question 12

What is your cancellation policy?

Accepted Answer

We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits without proper notice of cancellation.

• Except during holiday periods and the summer months, cancellations may be made up to 48 hours ahead of a scheduled visit. After that period, you will be charged for the visit in the event of cancellation. Advance payments for cancelled services within the 48-hour window will be credited to your account, to be used within six months.
 • Regular daily walk clients may have up to three cancellations per month without penalty, provided they contact the Piney Paws office or their sitter prior to 8 a.m. on the day of the scheduled service. After the third cancellation in a month, daily walk clients will be charged for services regardless of cancellation. 
 • During holiday periods, complete payment will secure your reservation upon request approval. Cancellation 14 or more days in advance will receive 75% of their deposit credited to their account; 8-13 days in advance will receive 50% credited; 3-7 days in advance will receive 25% credited; 2 or fewer days prior to the reserved dates will receive 0%. Credit must be used within 6 months of the cancellation date. during holiday periods and the summer months, cancellations may be made up to 48 hours ahead of a scheduled visit. After that period, you will be charged for the visit in the event of cancellation. Advance payments for canceled services within the 48-hour window will be credited to your account, to be used within six months.

Summer Months= June-August
Holiday Period= Nov 15th-Jan 5th

Question 13

Do your prices/hours change for the holidays?

Accepted Answer

We strongly believe no pet should be left behind and no pet owner should struggle to find professional pet care – especially during the often-stressful holiday season!

Piney Paws Pet Services observes all federal holidays, including one day prior to Memorial Day, Labor Day, Thanksgiving, Christmas and New Year’s Day. Service on these days will incur a $25 daily holiday fee regardless of amount of visits requested. Regularly scheduled daily walks do not occur on the days listed above; however, we are happy to add them to your schedule with the addition of the holiday fee.

Our cancellation policy is stricter during the following time frames:
	Summer Months: June - August
	Holiday Season: November 15th - January 5th

Question 14

While on vacation, I will have a cleaning service come by. Can the visits overlap?

Accepted Answer

We prefer not sharing the home with another service provider, as it can cause services for both parties to take longer than anticipated. We would appreciate it if you can let us know the exact dates and times of any service provider visits in your home.

If you have given permission to someone other than a Piney Paws staff member to enter your home, we are not liable for any issues that arise from that encounter regarding your animals or home (i.e., the other service provider leaves a door unlocked or open and a pet gets out).

Question 15

What payment types do you accept?

Accepted Answer

We accept debit and credit cards through our Time to Pet client portal. We also accept venmo to @pineypawspetservices. We do not accept checks or cash for payment (You may leave cash as gratuity).

Question 16

How do I tip fairly if I have more than one sitter?

Accepted Answer

Our client portal makes tipping easy! It will evenly disperse tips to multiple sitters according to their visits with your pets. If you plan to leave individual cash tips, make sure to label the sitters’ names accordingly.

Question 17

How are my keys handled?

Accepted Answer

Please provide our team with two sets of keys. One will be kept at our home office in a coded lockbox with numbered tag identification for backup or emergency purposes. The other will be kept in a lockbox you provide on your premises for sitters to use. You may use a coded door as the main entry and provide a key for emergency services as a backup. (Note: We are not responsible for keys left on your property.) You can also purchase lockboxes from Piney Paws for $25.

Question 18

What is Time to Pet?

Accepted Answer

Time to Pet is our all-in-one pet care portal, where you can update your and your pet’s information, pay your invoices, request/change/cancel services, etc. You will also receive a report card (and a photo or two!) after each visit so you can see how your pet did.

Question 19

What is a registration meet-and-greet?

Accepted Answer

The registration meet-and-greet allows you to get to know our services – and your assigned sitter – prior to the start of the service. During this visit, your pet care provider will introduce themselves, spend some quality time with your pet, confirm relevant information about your home and pet care routine, and answer additional questions.

Please note: We will NOT provide services until this meeting has taken place. The registration meeting is $25, which covers administrative costs and the cost of the caregiver’s time.

Question 20

Do you have a referral program? Would love to learn more!

Accepted Answer

Yes, we do! We offer a one time $25 credit for any referral that a client sends our way who books and completes services. Thank you for sharing about Piney Paws Pet Services!

Join Our Team!

*We are looking for long term team members to work part time and grow with us to full time. Experience with animal behavior and handling is necessary. Apply Here

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