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Service Areas
We provide pet care services to addresses within a 10 mile drive from the entrance to the Bastrop State Park at Park Road 1A, Bastrop, Texas. We use google maps to enter the directions from that location to a clients home to determine the miles and wether they are based inside our service are. Must be 10 or less miles.
Many veterinarians and pet experts believe keeping pets in their familiar surroundings helps alleviate the stress that comes when their owners leave the house. By staying in their homes, pets can maintain their diet and exercise routines, while enjoying the personal attention provided by a pet-sitter. This also eliminates the trauma of being transported or housed elsewhere, and minimizes exposure to illness from other animals.
We care for all kinds of pets, large and small! While most of our clients are dogs and cats, we also provide care for horses, rabbits, birds, frogs, guinea pigs, lizards and other small pets. If you’re curious whether we can care for your unique pet, please contact us!
We do not offer overnight pet-sitting services in your home. We may be available for extended visits at an hourly rate during business hours. Please contact us for more information and to check availability.
Our sitters can visit your home up to four times a day. Morning visits are between 7am-11am; mid-day visits are between 11am-3pm; afternoon visits are between 3pm-5pm and evening visits are between 5pm-9pm. Cats are always visited a minimum of every 24 hours and dogs are visited a minimum of every 12 hours. Each visit is time stamped with GPS coordinates starting from the moment we arrive to the moment we lock the door and write up our report.
It depends on the type of medication/injection and the willingness of the pet. While our team members are happy to help, some pets do not come near strangers and cannot be coaxed or caught to administer medications or injections. If it is as simple as tossing a pill in wet food and watching a dog gulp it down, it shouldn’t be a problem.
Your location, dates of service, other scheduled clients and the level of care required for your pets are all taken into consideration when choosing which sitter is best for you. Most of the time, two or three sitters will be assigned based on the length of your trip. If a sitter did not attend the initial meet-and-greet, we will schedule a staff training visit so they can get to know your home and pets.
Last minute requests are any requests with less than 5 days notice.
We take pride in offering our staff a predictable schedule for a healthier work-life balance. With a dedicated team of employees—many of whom are balancing families, pets, school, and appointments—this helps ensure we offer just that.
However, we are happy to take last minute requests as our schedule allows for established clients with fully updated profiles and documentation on file for all pets requiring services. We cannot guarantee that staff will be available last minute and we only schedule last minute requests during office hours (M-Th 10am-3pm). An additional fee of $5 per visit will apply for any last minute request that is approved.
For new clients, it varies on how quickly we can get you in and depends on your ability to fill out the required information ahead of time as well as our availability for an in person meet and greet. It can take up to two weeks for this process so please give yourself some time to get registered so you won't need to wait to schedule services.
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits without proper notice of cancellation.
Except during holiday periods and the summer months, cancellations may be made up to 48 hours ahead of a scheduled visit. After that period, you will be charged for the visit in the event of cancellation. Advance payments for cancelled services within the 48-hour window will be credited to your account, to be used within six months.
Regular daily walk clients may have up to three cancellations per month without penalty, provided they contact the Piney Paws office or their sitter prior to 8 a.m. on the day of the scheduled service. After the third cancellation in a month, daily walk clients will be charged for services regardless of cancellation.
During holiday periods, complete payment will secure your reservation upon request approval. Cancellation 14 or more days in advance will receive 75% of their deposit credited to their account; 8-13 days in advance will receive 50% credited; 3-7 days in advance will receive 25% credited; 2 or fewer days prior to the reserved dates will receive 0%. Credit must be used within 6 months of the cancellation date. during holiday periods and the summer months, cancellations may be made up to 48 hours ahead of a scheduled visit. After that period, you will be charged for the visit in the event of cancellation. Advance payments for canceled services within the 48-hour window will be credited to your account, to be used within six months.
Summer Months= June-August
Holiday Period= Nov 15th-Jan 5th
We strongly believe no pet should be left behind and no pet owner should struggle to find professional pet care – especially during the often-stressful holiday season!
Piney Paws Pet Services observes all federal holidays, including one day prior to Memorial Day, Labor Day, Thanksgiving, Christmas and New Year’s Day. Service on these days will incur a $25 daily holiday fee regardless of amount of visits requested. Regularly scheduled daily walks do not occur on the days listed above; however, we are happy to add them to your schedule with the addition of the holiday fee.
Our cancellation policy is stricter during the following time frames:
Summer Months: June - August
Holiday Season: November 15th - January 5th
We prefer not sharing the home with another service provider, as it can cause services for both parties to take longer than anticipated. We would appreciate it if you can let us know the exact dates and times of any service provider visits in your home.
If you have given permission to someone other than a Piney Paws staff member to enter your home, we are not liable for any issues that arise from that encounter regarding your animals or home (i.e., the other service provider leaves a door unlocked or open and a pet gets out).
Please provide our team with two sets of keys. One will be kept at our home office in a coded lockbox with numbered tag identification for backup or emergency purposes. The other will be kept in a lockbox you provide on your premises for sitters to use. You may use a coded door as the main entry and provide a key for emergency services as a backup. (Note: We are not responsible for keys left on your property.) You can also purchase lockboxes from Piney Paws for $25.
The registration meet-and-greet allows you to get to know our services – and your assigned sitter – prior to the start of the service. During this visit, your pet care provider will introduce themselves, spend some quality time with your pet, confirm relevant information about your home and pet care routine, and answer additional questions.
Please note: We will NOT provide services until this meeting has taken place. The registration meeting is $25, which covers administrative costs and the cost of the caregiver’s time.